PRIVACY AND OTHER DATA ISSUES

At Dezjoi Beauty Palace we take privacy seriously and only use the information we collect for a successful servicing of our clients and other internal protocols. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. We request the minimum level of personally identifying information to run our business effectively. This is the data you provide to us directly, such as, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the service(s) we are providing, we may be required to ask questions related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. However, we will obtain your consent prior to storing such information related to your medical history. Based on prior agreements with some of our clients, Dezjoi reserves the right to post pictures or videos of hairdo, or any of our beautification services in accordance with the client consent, on our website or any of our social media handles. Please note that at any time, you may request a copy of information we have recorded about you. In addition, you may also request we remove all identifiable information with respect to yourself or any other family member.

APPOINTMENT CONFIRMATIONS AND REMINDERS

Booking any of our services requires a deposit payable by credit cards on our booking platform in the amount equivalent to 50% of the booked service. This allows us to retain the appointment for our esteemed clients.

After booking an appointment with us, we may contact you via phone, email, or SMS to either confirm the appointments booked, remind you of upcoming appointments or inform you of possible changes to the booked appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

To allow us serve you better and in order not to delay other clients kindly note that lateness is NOT allowed. Please note that arriving 15 min behind schedule attracts an extra charge of €10 while 30 min lateness requires that we change the selected style in order to meet up with the time schedule in addition to the €10 charges. 

The 50% deposit is non-refundable! Failure to show up for the appointment or reschedule 24 hours before the appointment time attracts a fee in the amount of 50% of the total cost of the booked service.

However, should you have a reason to make changes to or reschedule your appointment 24 hours before the time, your deposit would be retained for your new changes. All clients are expected to contact us for any changes as early as possible by a text or WhatsApp message to +358453160442 or an email to [email protected].

The cancellation policy allows us the time to inform our standby clients of any delay, and/or service availability, thus better protecting the right of everyone. We thank you for abiding with and supporting our policies criteria.

APPOINTMENT RATINGS AND REVIEWS

After visiting us we may send you an email, SMS or social media chat asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

LOYALTY

We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

RETURN AND REFUND POLICY

All staff and employees of Dezjoi Beauty Palace delight themselves in providing our clients with exceptional service and excellent customer care. But we do understand that at certain times 100% satisfaction for all people might be difficult to achieve no matter how hard we try. Notwithstanding our policy is to ensure that all clients are satisfactorily served and leaves our salons after verbal statements of their satisfaction. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of receiving the service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to adjust the service to your satisfaction by rescheduling you with the stylist who performed the initial service and adjustments would be made available to you at no cost only if two days following the initial service had not passed. Please note that we do not issue refunds on any of our salon services.

With respect to our products, please note that all products must be physically examined to meet your satisfaction prior to purchase and payments. If, however, after purchase, a product fails to meet its intended purpose or shows some other manufacturing flaws that are difficult to detect at the point of purchase, kindly return such product within a week of the purchase, in the original packaging, so we can make an appropriate replacement and notify the factory of the same. Please note that no refund is allowed for our products, but replacement is guaranteed for duly notified errors within the stipulated period of one week. Moreover, be informed that certain categories of products which command high levels of sensitivity cannot be returned once taken out of the salon. Such products include wigs, human hair weft bundles, etc.