RETURN AND REFUND POLICY

All staff and employees of Dezjoi Beauty Palace delight themselves in providing our clients with exceptional service and excellent customer care. But we do understand that at certain times 100% satisfaction for all people might be difficult to achieve no matter how hard we try. Notwithstanding our policy is to ensure that all clients are satisfactorily served and leaves our salons after verbal statements of their satisfaction. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of receiving the service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to adjust the service to your satisfaction by rescheduling you with the stylist who performed the initial service and adjustments would be made available to you at no cost only if two days following the initial service had not passed. Please note that we do not issue refunds on any of our salon services.

With respect to our products, please note that all products must be physically examined to meet your satisfaction prior to purchase and payments. If, however, after purchase, a product fails to meet its intended purpose or shows some other manufacturing flaws that are difficult to detect at the point of purchase, kindly return such product within a week of the purchase, in the original packaging, so we can make an appropriate replacement and notify the factory of the same. Please note that no refund is allowed for our products, but replacement is guaranteed for duly notified errors within the stipulated period of one week. Moreover, be informed that certain categories of products which command high levels of sensitivity cannot be returned once taken out of the salon. Such products include wigs, human hair weft bundles, etc.

Need help?

Contact us at {email} for questions related to refunds and returns.